Add an Alert
Location: Settings > Alert Maintenance
Before you add any alerts, be sure to have your Contact Devices established first.
- From the Alert Maintenance page, select Add Alert.
- Choose the Alert type.
- Select the Contact Device.
- Depending on the Alert type selected, you may have to choose a Detail Level. Options are:
- Ticket: Receive an alert for the Service Ticket.
- Location: Receive an alert for each location on a Service Ticket.
- Click Save.
Delete an Alert
Location: Settings > Alert Maintenance
If you no longer have need for an alert, you can remove it from the system. Here’s how:
- Find the existing Alert in the table.
- Select the X icon.
- A warning window appears. Select Yes.
Add Criteria to an Alert
Location: Settings > Alert Maintenance
If you do not add criteria to an alert, you will receive alerts for every location and product within the User Group established for the alert. You can make your alerts more specific to certain Terminals and Products by adding criteria.
- Find an existing Alert in the table.
- Select the + icon.
- Click Add Criteria.
- Select Criteria Type. Options are Terminal or Terminal Product.
- Choose the User Group. This filters down the available options within the Location field.
- Select the Location. This means that alerts are only received for that terminal.
- Click Add.
If you select Terminal Product, you need to designate which products receive the alerts:
- Select the + icon next to the newly added location to establish which Products receive the alert.
- Select the Product(s) you want to include.
Use Ctrl+A after selecting the first item to select the whole list.
- Drag the selected products over to Assigned Products.
- Click Done.
- Repeat for each Terminal Product combination.
- Click Save.
You can remove the criteria at any time by selecting the x icon.