FAQ

Contact Devices enables you to set up contact information in order to receive email and/or text alerts you establish through the Alerts Maintenance option on the Settings menu. Adding a contact device is your first step before creating an alert. Contact Devices Interface Here are the different fields on the Contact Devices page: Field Definition

Term Definition Partner or User Group You can either filter by partners (companies you work with), or User Groups that you have assigned to yourself under Settings > Preferences. Terminal Shows all of the Terminals you have available with the Partner or User Group selected. Product Once Terminal is selected, displays all of the products associated with the Terminal. Search After you click

Location:  Settings  >  Contact Device Before you delete a contact device, be sure that no alerts are associated with this device. Once that’s complete, here’s how to delete a contact device: Find the existing contact device. Select the delete icon (X) in the corresponding row. On the confirmation window, click Yes.

Location:  Support Tickets  >  Missing Data  >  Ticket # Here’s how to resolve a Missing Data ticket: From the Tickets page, select Missing Data and click Search. Open Ticket Details by clicking on the Ticket’s number. Below are the following tasks you can complete in the Ticket Details pane: Item Description Add Note Add Notes to keep track of details for each ticket. Enter a comment

The Action Required widget is a notification system to let you know when action is needed on your part within the DTN TIMS system. When you select this pane, the Action Items window opens. You can view all active and archived alerts. Here are the different Action Required items: Alert Type What it means Resolution Forecast Range

This pane displays the number of tickets associated with your terminals for the last 5 days. Clicking anywhere in this pane brings you to the Tickets page.

The Daily Inventory Received graph is an indicator of your inventory data that has been received by location for the current day only. If a document hasn’t been received, it’s marked as “Pending”. The indicators updates as inventory documents are received throughout the day. To view more information about the documents received, click anywhere within

Before you run your reports, you’ll want to do some easy setup through the Settings menu, including: Creating User Groups Assigning User Groups to your account Setting Terminal Min Max Limits for your User Groups

Add a new User Group Location:  Settings  >  User Group  >  Add User Group  You cannot delete a User Group once it has been added. You can inactivate unused User Groups. From the User Group page, select Add User Group. Enter a Group Name, Group Type, select Active, Partner and Terminal or Pipeline depending on

Anytime you see a down arrow, it indicates a drop-down menu. Here’s a high level overview of each menu: Name Definition Dashboard Includes an overview of data received, data tickets generated, min/max limit alerts, and a summary of data reported for the current day. BOL Recon Configuration This tab allows you to view files and verifying