Tickets overview The Tickets tab allows you to access tickets from the last 30 days. There are two types of tickets you can access: Missing Data: Data was not received within the expected time frame. Data Validation: Data that may not be accurate. Once a ticket is selected, you can: Change the status of the ticket Add notes Accept
Support Tickets
Resolve a Data Validation ticket
Location: Support Tickets > Data Validation > Ticket # Here’s how to resolve a Data Validation ticket: From the Tickets page, select Data Validation and click Search. Open Ticket Details by clicking on the Ticket’s number. Below are the following tasks you can complete in the Ticket Details pane: Item Description Add Note Add Notes to keep track of details for each ticket. Enter a comment in
Access a support ticket
Location: Support Tickets > Ticket # Here’s how to open a ticket in the DTN TIMS system: From the Home page, select the Tickets tab to display the page. Select the type of ticket to display – Missing Data, Data Validation, or All. The Tickets page defaults to All. Click Search. Select the desired ticket from the Ticket column or filter the tickets to display by selecting