Add Criteria to an Alert
Reading Time: < 1 minuteLocation: Settings > Alert Maintenance If you do not add criteria to an alert, you will receive alerts for every location and product within the User Group established for the alert. You can make your alerts more specific to certain Terminals and Products by adding criteria. Find an existing Alert in the table. Select the + icon. Click Add Criteria. Select Criteria Type. Options
Read MoreDelete an Alert
Reading Time: < 1 minuteLocation: Settings > Alert Maintenance If you no longer have need for an alert, you can remove it from the system. Here’s how: Find the existing Alert in the table. Select the X icon. A warning window appears. Select Yes.
Read MoreAdd an Alert
Reading Time: < 1 minuteLocation: Settings > Alert Maintenance Before you add any alerts, be sure to have your Contact Devices established first. From the Alert Maintenance page, select Add Alert. Choose the Alert type. Select the Contact Device. Depending on the Alert type selected, you may have to choose a Detail Level. Options are: Ticket: Receive an alert for the Service Ticket. Location: Receive an alert for each
Read MoreAlert Types
Reading Time: < 1 minuteHere are the different alert types you can select in DTN TIMS: Minimum/Maximum Inventory Limit Missing Data Ticket or Data Validation Ticket – Creation Missing Data Ticket or Data Validation Ticket – Escalation Missing Data Ticket or Data Validation Ticket – Resolution Missing Data Ticket or Data Validation Ticket – Non Resolution Missing Data Ticket
Read MoreNavigating the Custody Ticket window
Reading Time: < 1 minuteLocation: Reports > Document Viewer Information in the Ticket Number column is linked to a Custody Ticket information window. Click on a Ticket Number in the Document Viewer to display the Custody Ticket view. You can use either a Grid View or XML View. The default display is Grid View. Click the in the first column to display more
Read MoreSearch for a document with Document Viewer
Reading Time: 2 minutesLocation: Reports > Document Viewer You have two different options when searching for documents. You can search by Data Set Type or by Key. Depending on your partner and location select, Data Set Type can include: BOL Summary, Terminal Bulk Tickets, Pipeline Receipts, Terminal Bill of Ladings, and Terminal Inventory. Search by Key is used by our Support team to find specific documents. Key
Read MoreAccess Terminal and Pipeline Rules
Reading Time: 2 minutesLocation: Management > Terminal Rules or Pipeline Rules Here’s how to access the Terminal Rules and Pipeline Rules options from the Management tab: Select a partner from the Partner field and, depending if you’re on the Terminal Rules or Pipeline Rules page, select from the Terminal or Pipeline field. If you selected Pipeline Rules, you need to select a supplier from the Supplier field. Click Go to display the results. From
Read MoreResolve a Data Validation ticket
Reading Time: 2 minutesLocation: Support Tickets > Data Validation > Ticket # Here’s how to resolve a Data Validation ticket: From the Tickets page, select Data Validation and click Search. Open Ticket Details by clicking on the Ticket’s number. Below are the following tasks you can complete in the Ticket Details pane: Item Description Add Note Add Notes to keep track of details for each ticket. Enter a comment in
Read MoreAccess a support ticket
Reading Time: < 1 minuteLocation: Support Tickets > Ticket # Here’s how to open a ticket in the DTN TIMS system: From the Home page, select the Tickets tab to display the page. Select the type of ticket to display – Missing Data, Data Validation, or All. The Tickets page defaults to All. Click Search. Select the desired ticket from the Ticket column or filter the tickets to display by selecting
Read MoreAccess Maintenance
Reading Time: < 1 minuteLocation: Maintenance > Multiple options Here’s how to access each of the maintenance pages: Select the desired option from the Maintenance tab to display the selected table. From this table, you can filter the groups displayed by selecting the Filter icon within the appropriate column(s). Click Reset Filter(s) to return the table to its original display. To view configuration details for
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