Tickets overview
The Tickets tab allows you to access tickets from the last 30 days. There are two types of tickets you can access:
- Missing Data: Data was not received within the expected time frame.
- Data Validation: Data that may not be accurate.
Once a ticket is selected, you can:
- Change the status of the ticket
- Add notes
- Accept or decline rule individual validation failures
- Reassign the ticket to DTN for further processing.
You will receive an email if a Ticket is assigned to you.
Ticket Statuses
There are 6 possible ticket statuses:
| Status | Definition |
|---|---|
| Active | The ticket is active in the system and is view only. |
| Pending | The ticket is waiting to be assigned and is view only. |
| Assigned | The ticket has been assigned to either your company or DTN. |
| Escalated | The ticket issue has been set to a higher urgency. |
| Closed Resolved | The issue from the ticket has been resolved. Notes can still be edited. |
| Closed Unresovled | The issue from the ticket was not resolved, but can still be edited and resolved. |
Support Ticket tasks
Tasks include: